[SOLVED] Outlook Inbox Not Updating on Your Mac Device

Outlook for Mac gives Exchange connectivity and facilitates offline working. Synchronization happens between the client and server application. So, whenever there’s a new modification on either side, the change is updated on the other side. But at times, this process is entirely or partially impacted. It leads to Outlook inbox not updating on Mac. So, it’s important to troubleshoot this problem. There are various reasons for it, like your Outlook for Mac is in offline mode or a corrupted Outlook cache. If you are unable to link Outlook for Mac with the Exchange server, it can also lead to this issue. In this article, you’ll find various fixes for it.

 

Outlook Inbox Not Updating on Mac

Troubleshoot Outlook Inbox Not Updating Issue

Now that you are familiar with the reasons for the problem, it’s time to fix this issue. Follow the resolutions below as per the cause.

 

Fix Outlook for Mac not updating the Global Address List

It is common to find Outlook for Mac not updating the Global Address List or GAL from the Exchange server. Follow these points to fix it.
  • Firstly exit Outlook for Mac.
  • Choose ‘Go’ from the Finder.
  • Let the library appear by holding down the option key. Choose ‘Library.’
  • Head over to ‘/Library/Caches/Outlook/Main Identity/#.’
  • Remove the folders you see below ‘Main Identity.’
  • Now launch Outlook for Mac. It will download the Global Address List.

 

Update Outlook for Mac

If you find your Outlook not updating your inbox, it is possible that there are some crucial updates missing in the application. You can update it through these steps.
  • Open Outlook and navigate to ‘Help,’ followed by ‘Check for updates.’
  • In the wizard of Microsoft AutoUpdates, choose ‘Automatically.
  • Set a suitable option in the ‘Check for updates’ section.
  • Tap ‘Check for updates to install the current updates.

 

Clear cache

You should implement this method when you find a specific folder not synchronizing but other Exchange folders syncing with Outlook.
  • Ensure that there’s a good connection between the Exchange server and Outlook for Mac.
  • Right-tap on the suitable Exchange folder that isn’t synchronizing and tap ‘Properties.’
  • Next, switch to the ‘General’ tab and tap the ‘Empty cache’ option.
  • Now, see if the folder is synchronized.

 

Verify Exchange connectivity

Outlook for Mac won’t update the inbox if there’s an issue in the Outlook connection with the Exchange server. To verify it, follow these points.
  • Head over to ‘Tools’ followed by ‘Accounts.’
  • Now check the Exchange server. If you find an orange indicator beside the account, there’s a problem with it.
  • You should disconnect and reconfigure it.
  • Connect it with Outlook on the web and examine the server status. If you find no issues, link to the server once more.

 

Final Words

After implementing these measures, you will no longer deal with Outlook inbox not updating on Mac. Follow them carefully so that you understand the problem as well. If you need more assistance in resolving the inbox not updating problem, feel free to consult with email technical support experts. They are available 24/7 to assist users like you.

 

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