How to Fix Outlook Not Updating Inbox Issue

Microsoft Outlook is one of those rare applications that can integrate several email accounts from varying servers. You will always find the mailbox accessible in Outlook with Cached Exchange Mode. This will be so even if the connection is down. But sometimes, you can notice Outlook not updating the inbox that is linked with Exchange. You may open your Outlook inbox only to find that it isn’t updated. This problem is due to various reasons, but there are ways to troubleshoot it. In this post, you’ll find in detail the different methods to fix this glitch.


Outlook Not Updating Inbox

Troubleshooting Outlook Not Updating Inbox

Problems like corrupt OST files, a synchronization problem, and no connection to the Exchange server can lead to Outlook inbox not updating. Try these resolutions to tackle this issue.

Update folders manually

A poor internet connection results in Outlook folders not updating automatically. You can update them manually by tapping the ‘Send/Receive tab. It is present on the top of the Outlook screen. Then you can tap the ‘Update folder’ option there. Now your update will occur.

 


Switch between working online and offline

You can also try working offline and then switching on the online mode in Outlook. To do that, follow these steps.
  • Go to the top of the Outlook screen and tap the ‘Send/Receive tab.
  • Now, tap the ‘Work Offline button.
  • Exit Outlook and open it again.
  • Tap the ‘Send/Receive’ button once more. Now, deselect the ‘Work Offline’ mode by tapping it.

Clear offline items from Outlook

Outlook stores a lot of cached data. So you can use it offline. But if the offline items don’t match with the online ones, you’ll inevitably notice Outlook not updating, clearing the offline items is the best way to tackle this issue.
  • Right-tap on the folder and choose ‘Properties.
  • Go to the ‘General’ tab and hit ‘Clear Offline Items.’
  • Next, click the ‘Send/Receive’ tab followed by ‘Update Folder.’ This solution will work, but it will delete your files locally.
  • You can tap the ‘Synchronization’ tab and find more about server and offline folders.

Disable the option of cached data from the settings

Cached data results in a mismatch between offline and online data. So, you must disable this option. Follow these steps to disable it from the settings.
  • Go to Outlook and tap the ‘File’ tab.
  • Next, hit ‘Account Settings’ present in the ‘Info’ section. Tap ‘Account Settings’ again from the dropdown.
  • In the ‘Email’ tab, hit ‘Exchange Account.’
  • Choose ‘Change’ from the options given.
  • Next, clear the box of ‘Cached Exchange Mode’ in the section of Microsoft Exchange Server.
  • Exit everything and launch Outlook. Now you will find that your Outlook inbox is updating properly.

Final Words

Now, whenever you find Outlook not updating your inbox, you can use these methods. All of them are effective at fixing this problem. But if none of the resolutions work, it means that the issue has a deeper cause. You should connect with professional email technical support services to tackle it efficiently.

 

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