Outlook not Showing Teams Status | How to Fix this Issue?

Many organizations use Microsoft Teams. Here, you can see the status of every employee. Thus, you can come to know whether they are available, busy, in a meeting, and the like. However, many Teams users share a common complaint of Teams status not showing in Outlook. They find that the status isn’t updating. They can also view the Status Unknown error. It must be clear that status, by telling you what the other person is up to, plays an important role. If you find it not showing, there are various fixes you can use to resolve this problem. In this article, you’ll find some of the best ways to troubleshoot it.

 

Fixes the Teams Status Not Showing in Outlook Problem

There are various easy yet effective ways to fix the problem. Keep on reading to know more about them.

 

Use teams web or mobile

Microsoft Teams functions on mobile apps, browsers, and desktops. So, if you find Outlook not showing Teams presence on one platform, try another one. It’s a good way to fix this problem immediately. Most probably, you will find the Teams status showing. But if not, follow the next fixes.

 

Ask the user to reset their status

Use this fix if the problem occurs to only a single user. You can reset the status from the menu where you set it. To reset the status, follow these points.

• Tap ‘More’
• Now click the current status.
• After that, select ‘Reset Status.’

 

Choose the teams only option

Users who have upgraded from Skype to business can use the option known as ‘Coexistence Mode.’ It allows them to co-exist with those who have joined Teams. This mode is configured to ‘Islands Mode’ by default. Follow these steps to choose the ‘Teams Only’ option.

• Launch the Microsoft Teams Admin Center and head over to Org-wide settings.
• Next, select ‘Teams Upgrade.’
• Now choose ‘Teams Only’ from the drop-down beside the ‘Coexistence Mode.’
• Lastly, restart Teams and check if the status is displaying correctly.

 

Uncheck the option of register teams as the chat app for office users

A common cause of Teams status not showing in Outlook in Windows 10 is because the Teams app is configured as default for chat for MS Office users. It implies that the app is importing status from its Office suite, which is causing this error.

• Tap your profile avatar and choose ‘Settings.’
• Below the ‘General’ tab, uncheck ‘Register Teams as the chat app for Office.’
• If it is disabled, enable it instead. It will synchronize the status properly.

 

Remove the settings file

This technique will reset the Teams app. You’ll have to set your preferences again after signing back into Teams.

• Open the File Explorer and input the following address to navigate to the file folder. - %appdata%\Microsoft\teams
• Delete the ‘settings.json’ file. Copy the file to the desktop.

 

Final Words

The Teams status has a vital role to play. So, on finding Teams status not showing in Outlook, you can implement the easy techniques given above. You can also connect with email technical support services if you find the problem unresolved. The professionals will troubleshoot the problem speedily for you.