New folders not showing in Outlook | How to fix this issue?

Microsoft Outlook is a highly popular personal information manager. It comes feature-rich with event organizers and calendars, among other things. MS Outlook also functions as a great email client. However, being software, it’s also prone to various bugs. One such example is when people find Outlook folders not showing. The folders don’t appear on the desktop. It usually occurs when the user sets up an account with the Exchange server.

You can resolve this problem through various fixes. In this article, you’ll learn about the various reasons why it happens and how you can fix it.

 

Why Do You Find Outlook Folders Not Showing?

There may be a few reasons that lead to this issue. Below are some probable causes that lead users to face this problem.

• You have not enabled the exchange cache.
• Problems with internet connection.
• The inability of the application to sync the account because of security patches.
• You have configured the account with the POP3 server.

 

Fixes for Outlook Folders Not Showing Problem

Here are a simple set of fixes that will help you resolve the problem. Implement them one by one till you see the desired result.

Enable exchange cache mode

Have you set up the email on Outlook via the exchange server? If so, you remember to enable the use exchange cache mode feature.

• Launch MS Outlook and tap ‘File.’
• Hit ‘Account Settings’
• Choose that email account that is not showing the folders. Then tap ‘Change.’
• Now tap the ‘Exchange server settings button.
• Tick the ‘Use exchange cache mode.’
• Hit the ‘More Settings’ button.
• Exit the account settings window and refresh your Outlook mailbox.

 

Inspect the IMAP settings

You need to make changes to Outlook if you use the email account on Outlook via IMAP. Follow the steps below.

• Open MS Outlook and right-tap on the account in the mailbox.
• Tap ‘IMAP’ folders.
• Hit the ‘Query’ button.
• From the list, choose the ‘Mail folder’ and tap ‘Subscribe.’ Press ‘Apply’ to modify the settings.

Additionally, you must also switch to IMAP if you are using POP3. Users using POP3 find folders not showing in Outlook because they may refuse to load the custom folder sometimes due to network or any other reason.

 

Update your Outlook app

Have you implemented the fixes above but still find Outlook folders not showing? You may need to update the Outlook application.

• Launch the Outlook app and tap the ‘File’ option.
• Click the ‘Office Updates’ option.
• Now hit the ‘Update Now’ button

Remove the account and add it again

Another fix is to delete your account and set it up again. Go through these steps to do so.

• In Outlook, tap ‘Files.’
• Navigate to the ‘Account Settings.’
• Choose the email account and hit ‘Delete.’
• Hit the ‘Add’ button. Now fill in the data to set up your account.

 

Final Words

Hopefully, now you’ll know exactly what to do when you find Outlook folders not showing. All of them are very easy to understand and implement. However, if you still find yourself unable to fix this issue, it's best to connect with a professional email support service. The technicians will help you fix the problem speedily so you can start working as before.