Outlook inbox not updating on mac? Here's How to Fix it!

Outlook for Mac gives exchange connectivity. It also allows for offline working in the Exchange environment. Syncing between the client application and server is done, so any moment there’s some change in the server or client-side, it gets updated on the other side. However, sometimes, the syncing process is partially or wholly affected. So, you may find Outlook inbox not updating on Mac. When such a situation arises, you must fix it. Otherwise, you'll be unable to access the important emails. In this article, you’ll find how you can fix this specific problem efficiently.

 

Measures to Take on Finding Outlook Inbox Not Updating

Syncing issues with Outlook inbox are common. But here are some easy yet effective fixes for this issue.

1. Clear mail cache 

In case there’s an issue particular to your inbox, you can resolve it by deleting its cache. Clearing the cache will erase only temporary files. Follow these steps to empty the mail cache.

• Open Outlook on Mac, and from the sidebar, choose your inbox.
• Right-tap to get its context menu and see its ‘Properties.’
• Navigate to the ‘General’ tab and tap on the button ‘Empty Cache.’
• Confirm your choice by tapping on the ‘Empty’ button once more.

2. Run MS Outlook diagnostics  

Mac stores every data record individually. So, numerous records can, at times, create a clash in your system. If you find Outlook not updating, you should delete the unwanted records.

• Exit Outlook and navigate to ‘Finder.’
• Go to the location ‘`/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records/Messages.’
• Assess the records according to their data and eliminate the content you don’t require.
• When you are done with it, open Outlook again and access your inbox.

3. Inspect offline mode

It’s a basic and simple check you can execute and resolve this issue. Navigate to the Outlook menu. Then inspect if the ‘Work Offline’ option is chosen or not. If it is chosen, unselect it. The synchronization will become better, and this issue will get resolved.

4. Rebuild MS for Mac file

Whenever you find Outlook inbox not updating, you can also try rebuilding the Outlook for Mac file. Follow the points below to do it.

• Close every Outlook for Mac-related processes running on your system.
• Backup the ‘Identities’ folder of Outlook for Mac in the system’s C drive.
• After that, hit the ‘Outlook’ application with the Alt key on hold to begin the MS Database Utility app.
• Choose the identity you wish to recreate. After that tap, the option of ‘Rebuild’ to make it.
• Wait for some time for the procedure to complete. You will find that the problem has disappeared.

Final Words

Hopefully, after implementing these techniques, you’ll not be bothered by the Outlook inbox not updating problem. All these measures are quite basic but will help you in resolving the update problem. If you still find the problem persisting, connect with Outlook customer support services. The expert technicians will resolve all technical issues.