What to do if Your ProtonMail Is Not Working Or Down?

ProtonMail Not Working or Down issues can occur due to various reasons that include forgotten account password, username, or other temporary issues. If you are not able to sign in to your Protonmail mail then you should read this blog to get back access to your account. To prevent the Protonmail login issue, it is recommended that you add a recovery email or number to your account. Having a backup account helps you recover your account at the time of need and you can save yourself from a whole lot of trouble.

How To Add or Update Recovery Mail On ProtonMail?

Lost your ProtonMail password or facing any other ProtonMail Login issue? You can send a request for password recovery to ProtonMail but for the recovery to succeed you will need to verify the code sent to you on your recovery mail. Given below we have mentioned the steps of how you can add or update a recovery mail on your ProtonMail account.

Note that to add or update a recovery address on your ProtonMail, you need to be signed into your account. You can add the recovery mail from any device on which your ProtonMail account is logged in. In case, you are not signed in anywhere, continue with the next section to try resetting your password.

1. Go to Account Settings, and navigate to the Recovery Email.
2. Enter the alternative email account that you want to use as a recovery email on ProtonMail. Make sure the recovery mail you add is active and you have access to it.
3. Hit the Save button after adding the Recovery address.
4. In case you already have a recovery mail added to your account and need to recover it right now then read the next section.

ProtonMail Is Not Working Or Down?

You can follow the steps below if you are pretty sure that you remember the account password correctly. Also, we recommend you try these things before you recover your account to fix any temporary issues with your ProtonMail.

1. Use another Browser to log into ProtonMail.
2. Try clearing the Cache and History of your current browser and check if that fixes your ProtonMail Login Issue.
3. If you are using Safari Browser, then make sure you are not using it in Private mode. If yes, then disable the Private mode first and then attempt to sign in again.

In case you are in a hurry and want your ProtonMail login issue to get resolved immediately, then contact our ProtonMail Support experts for remote assistance.

ProtonMail Login Issue: How To Recover Your Account?

Before you continue further and fix the ProtonMail Login Issue, you should know that resetting ProtonMail is a lot different from resetting any other email account. It is not as simple as your other emails and when you forget your password, you actually lose access to all your old emails. However, it is possible to recover those messages once you remember your previous password. So, the first step is to reset your account, and later on, if you remember your password you can use it to recover the old emails.

By default, your ProtonMail is set to the One password-mode. But if you have set it to the Two-Password Mode, try to remember either of the passwords. In the case of two-password mode, the first password is used to sign in to your account while the other for decrypting the Mailbox. In case you don’t remember any of the two passwords, then you can’t recover your old emails. For now, just follow the steps below to reset your account and fix the ProtonMail Login Issue.

1. Click on the Need Help option on the ProtonMail Sign In page.
2. Now you need to select the Forgot Password button on the Decrypt Mailbox page.
3. Select Reset Password.
4. On the Reset Password page, you need to enter your ProtonMail Username and the recovery email.
5. Hit the Reset Password button and then click on Confirm.
6. You will now receive an email from ProtonMail on your alternative email address. The email will include a reset code that you need to use for resetting your account password.
7. Check your alternative email address for the email. If you can’t find the Recover Mail in your Inbox, check the Spam Folder. You need to keep the Reset Page open during this step to prevent the code from disappearing.
8. Once you have entered the Recovery code in the given space, click on the Reset Password button.
9. Now a Warning will appear on your screen saying “once you reset your password, you can no longer access your old emails''. You will be able to see the metadata of the emails like the Subject and the Sender but not the content body or attachments included in the mail.
10. After reading the warning, you are required to enter “DANGER” with all capital letters.
11. Now select Reset Password and create a new password for your account.
12. Confirm the Password in the next space and again click on Reset Password.

We hope you have successfully resolved the ProtonMail Login Issue and recovered your account with the steps mentioned above. You can now sign in to your account with your new password and send, receive or manage your new emails. After the password reset procedure, your two password mode accounts will be converted to the one-password mode.